2.4. The Crux of Bureaucratic Management
A bureau is not a profit-seeking enterprise; it cannot make use of any economic calculation; it has to solve problems which are unknown to business management. It is out of the question to improve its management by reshaping it according to the pattern of private business. It is a mistake to judge the efficiency of a government department by comparing it with the working of an enterprise subject to the interplay of market factors.
From Chapter II: “Bureaucratic Management”. Narrated by Millian Quinteros.